Ultimate Email Ticketing System – iTicket by HolluwaTosin360.
iTicket is a complicated PHP machine in response to Laravel Framework, to make sure a greater courting with Clients.
Users aren’t certain to check in in this machine prior to they may be able to create tickets. They can simply make touch with the staffs by sending a mail to the toughen electronic mail cope with setup with this script.
Designed to supply your purchasers an ideal person revel in, the place they may be able to put up new Tickets or Bug Reports and be in contact with you or your Agents.
iTicket as neatly helps report attachment with toughen tickets. (additionally by means of electronic mail which is stored at the machine, made to be had for viewing to the group of workers).
Copy of brokers’ Replies are despatched to the customers electronic mail cope with (with attachment of any report uploaded).
…underneath is an summary of a couple of of its options!
- Elegant Design: Fully responsive design Built with bootstrap
- User System: Users can track/monitor their actions, and tickets created. Users will have both of the 3 roles, Administrator (which has the best possible privilege), Staff (to which tickets are assigned for reaction), Client (which can be only chargeable for filing tickets).
- Also added is a secured password restoration choice.
- Secure Bcrypt Password Hashing.
- Live person notification on new tickets/answer or standing trade.
- Clean person profile show.
- Easy and fast shopper registration toughen
- Email Notification: A duplicate of respond to tickets is distributed to person’s electronic mail cope with
- Inbound Mail: During the process putting in place this script, underneath you’ll discover a complete walkthrough on the way to direction your preferable toughen electronic mail cope with to this script the usage of Mailgun.
- Secured! New mail despatched from an exterior is screened for safety assessments, to steer clear of junk mail.
- Mail despatched from an present person is processed and submitted as a brand new price ticket on behalf of the person.
- Mail despatched from a brand new person may be processed, a brand new account is created for the person, and a brand new price ticket is posted on behalf on person. Login main points is distributed to him/her for price ticket tracking objective. Nonetheless, it’s not important for the person to return again at the platform.
- Staff and User can simply respond to tickets thru electronic mail, whilst all data of tickets historical past are saved at the platform.
- This script can simply procedure report attachments despatched with an inbound mail, and make it to be had at the platform for staffs to view
- Grouping by Departments: Staff are grouped into departments, by which purchasers are ready to focus on the fitting set of staffs, and get high quality toughen.
- FAQs: FAQs can also be added below each and every departments within the admin segment to make much more glad consumers. These are displayed in the house web page of the website online.
- Secure File Attachment: Ticket introduction helps report sharing between group of workers and purchasers
- Avatar Support: iTicket helps avatar on all profiles. Such makes purchasers acutely aware of whoever is responding to their tickets
- Online Status: Each group of workers/admin’s profile signifies their on-line standing. So as to make sure task of tickets to a group of workers which is more likely to reply temporarily.
- Full Automation: The following actions are caring for by the script at common bases the usage of cronjob.
- Auto task of recent tickets to any to be had group of workers below the customer specified division.
- Auto closure of answered and out of date tickets
- Powerful Administrator Dashboard: Fully provided with a pleasing interface to lend a hand administrator within the complete customization of the website online, and control of person tickets.
- Graphical painting of tickets/website online statistics. (Pie Charts and Graphs).
- Card view of group of workers and admin profiles with on-line standing indication.
- A handy guide a rough facet bar which shows in realtime, Top staffs/customers and the selection of their responses to tickets.
- …and a lot more
- Username: admin
- Password: 123456
- Username: group of workers
- Password: 123456
- Username: shopper
- Password: 123456
- PHP: >= 7.zero
- MySQL Database
- Mailgun Account: Needed for Inbound Mail Setup
- Mod Rewrite module enabled
Kindly inspire us that can assist you make glad consumers.
Kindly price us five to inspire us roll out extra options in our subsequent replace. We wish to know your recommendation on the way to make stronger iTicket.