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TotalDesk by db-dzine | CodeCanyon

TotalDesk by db-dzine | CodeCanyon.

The All in One WP Helpdesk Solution

TotalDesk is the one multi function helpdesk answer for WordPress. Including a ticket- & notification device, livechat, wisdom base, file and integration module it incorporates all strengthen options, that you wish to have. Get rid of unmarried helpdesk plugins and get TotalDesk!

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HelpDesk Features

  • Ticket System
    • three Differnt New Tickt Forms
    • Inbox Fetching
    • 2 Roles: Agent & Reporter
    • My Tickets Page
    • Set default values for brand new tickets
    • Set personal price tag Status
    • Set customized price tag Types
    • Set customized price tag Project / Systems
    • Attachment Support
    • Inform Agents in Notifications
    • HTML WYSIWIG Comment Form
    • Saved replies
    • Logging / History device
    • XLS export
    • Reporters & Agents can respond to Email
    • Ticket Overview (assigned to, standing in colours)
    • Set Inbox Archieve Folder
  • Notifications
    • Email Notifications
    • Desktop Notifications
    • Slack Notifications
    • Notify when a price tag has been created
    • Notify when anyone answered
    • Notify when a standing has modified
    • Notify when an agent has ben assigned
  • Livechat
    • Start a talk with a brand new matter (new price tag)
    • Enter a talk with a given price tag ID
    • Send a message (new price tag) when no agent is on-line
    • Every chat dialog can be stored
  • Knowledge Base
    • Create a FAQ in response to a price tag
    • Group FAQs into subjects
    • Set customized Icons for Topics
    • Live seek for FAQs
    • Track FAQ perspectives
    • three Built in widgets
    • Order FAQs by View / Popularity
    • 2 Layouts (boxed, checklist)
  • Reports
    • Tickets By Agent
    • Tickets By Status
    • Tickets By Type
    • Tickets By System
    • Tickets By Year
    • Tickets By Month
    • Tickets By Year & Month
  • Integrations
    • WooCommerce
    • Envato
    • Slack
  • Well Documentented

Compatibility

  • WordPress three.eight.1+
  • PHP five.four+
  • WPML Support
  • WooCommerce three.1

Changelog

 ====== 1.zero.2 ====== - NEW:  Rating System for FAQ Articles         See Options > FAQ > Enable Rating - NEW:  Disable the hate button - NEW:  Widgets now strengthen order by likes / dislikes - NEW:  Show unmarried FAQs most effective to logged in customers  ====== 1.zero.1 ====== - FIX: WooCommerce elegance misses choices - FIX: Menu does now not display up - FIX: after_widget args understand - FIX: Livechat rely factor  ====== 1.zero.zero ====== - Inital unlock  Live Chat -> Agents see checklist of open chats by journalists -> Leave message when no brokers are on-line -> Ticket -> Reporter must be logged in -> Default Welcome Message -> Enter chat by means of Ticket ID -> Create a brand new chat -> new Ticket -> Chat historical past saved as Ticket Comments  Ticket System -> Inform Agents in Notifications -> HTML WYSIWIG Comment Form -> Attachments -> Saved replies -> Default Message -> My Tickets (for reporter & brokers) -> Logging / History device -> XLS export -> Agents can respond to Email -> Ticket Overview (assigned to, standing in colours) -> Set Inbox Folder  -> Set Inbox Archieve Folder   Knowledge Base -> Widget Support -> Most considered / liked -> Set a default order by -> Custom Icon in step with class -> Password Protection (may also be set by WP default) -> Multiple Layout -> Was this beneficial?  Integrations -> Slack (https://my.slack.com/services/new/incoming-webhook) -> WooCommerce -> Envato  ====== Future Plans ====== -> Private Notes -> Recaptcha -> Github -> Jira -> Ticket Priorities -> Track FAQ seek key phrases 

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